FAQ & Site Info

Because our products are for personal use, we can not accept returns.

If you change your mind about an order, you must sent an email to: [email protected] within 24 hours and it will be cancelled and you will receive a refund as long as it was not shipped (all orders that have been shipped can not be cancelled, refunded or exchanged unless damaged or you received the wrong order).

If you receive the wrong order, contact our customer service at [email protected] as soon as you notice and we will promptly correct your order.

If you received an order that was defective or damaged, contact customer service at [email protected] and we will issue you an even exhange upon inspection of the returned product.

Average shelf life is approx. 12-14 months

Shea butter has a low melting point of approximately 85-95 degrees. The quality of the product will not be affected. Do not leave jar in a hot car or store in very warm places. If your ButterCream Spread is melted when received-don’t worry. Just place it in the refrigerator or freezer until firm. Stir until contents reach a smooth consistency. Shea butter may turn grainy when left to solidify at room temperature. It must be stirred in order to reach a uniform consistency. The quality of the cream is not affected, yet you may want to melt it down again and place it in refrigerator, stirring a few times as it begins to cool. If it still does not reach your satisfaction, please contact our customer service at: [email protected].